Concrete Technology Industries (“CTI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

• Visit myctistore.com or any page that links to this Privacy Policy;
• Create or use a dealer account;
• Browse products, systems, technical documents, or other website resources;
• Prepare or submit a quote request;
• Contact us regarding products, quotes, dealer support, accepted orders, or other services; or
• Otherwise interact with us in connection with the website.

The website and related services are collectively referred to in this Privacy Policy as the “Services.”

For purposes of this Privacy Policy, “you” and “your” refer to the individual using the Services, including website visitors, dealers, dealer representatives, prospective customers, and other individuals who communicate with us.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge the practices described in this Privacy Policy. Where required by law, we will request your consent before collecting or using certain personal information.

1. QUOTE-ONLY WEBSITE

The website is intended to help authorized dealers and other approved users review products, access resources, and submit quote requests.

The website does not provide standard online checkout, and submitting a quote request does not constitute a purchase, accepted order, or binding agreement. No payment is collected through the website as part of the quote-request process.

If CTI accepts a quote request and an order is later placed outside the website, additional billing, shipping, tax, payment, or transaction information may be collected through separate communications, payment systems, or service providers.

2. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, Services, legal obligations, or business operations.

When we update this Privacy Policy, we will post the revised version on the website and update the “Last updated” date. Where required by law, we may provide additional notice or obtain consent before a material change takes effect.

3. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies, relates to, describes, or can reasonably be associated with an individual. The personal information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information that you provide through the website, by email, by telephone, or through other communications, including:

Contact Information

• Name;
• Business or company name;
• Mailing address;
• Billing or shipping address;
• Email address; and
• Telephone number.

Dealer and Account Information

• Dealer or customer account number;
• Company affiliation;
• Dealer pricing level or account classification;
• Username or login information;
• Account preferences;
• Territory or service-area information; and
• Other information needed to establish, verify, maintain, or support a dealer account.

Passwords and similar credentials may be processed through Shopify or another account-management provider. We do not recommend sharing your login credentials with anyone who is not authorized to access your account.

Quote-Request Information

When you prepare or submit a quote request, we may collect:

• Products viewed or selected;
• Requested quantities;
• Project or application information;
• Requested delivery or shipping destination;
• Pricing or discount information associated with your account;
• Notes or instructions included with the quote request;
• Quote history; and
• Communications regarding the quote.

A quote request is not an order and does not result in payment being processed through the website.

Accepted Order Information

If a quote is accepted and an order is placed outside the website, we may collect information necessary to process and fulfill that order, including:

• Purchase-order information;
• Billing and shipping details;
• Tax-exemption or resale-certificate information;
• Delivery instructions;
• Freight and shipping information;
• Payment confirmation; and
• Transaction and account records.

Payment information may be collected by a separate payment processor or financial institution. CTI may receive transaction confirmations or limited payment-related information without receiving complete payment-card or bank-account details.

Communications and Customer Support

We collect information you choose to provide when you:

• Submit a contact form;
• Request technical assistance;
• Ask a product or application question;
• Request dealer support;
• Report a website or account issue;
• Communicate with our sales, order, shipping, accounting, or technical-support personnel; or
• Otherwise contact us.

This information may include the contents of your message, photographs, project information, product information, attachments, and any other information you choose to provide.

Please do not send sensitive or confidential information through an unsecured website form or ordinary email unless it is necessary for your request.

Information Collected Automatically

When you visit or use the website, we and our service providers may automatically collect certain information about your device and interaction with the Services. This may include:

• Internet Protocol address;
• Browser type and version;
• Device type;
• Operating system;
• General geographic location derived from an IP address;
• Network and connection information;
• Pages viewed;
• Products or resources viewed;
• Links clicked;
• Referring website;
• Date and time of access;
• Account and session activity;
• Quote-form activity;
• Website preferences; and
• Information collected through cookies, pixels, tags, log files, and similar technologies.

We refer to this information collectively as “Usage Data.”

Information Obtained from Other Sources

We may receive personal information from third parties that support our business and the Services, including:

• Shopify, which hosts and supports the website;
• Applications integrated with the website, including quote-management applications;
• Website analytics and security providers;
• Email and communications providers;
• Customer relationship management providers;
• Shipping and freight providers;
• Payment processors used for transactions completed outside the website;
• Business partners or affiliates;
• Dealers, employers, or organizations with which you are associated; and
• Publicly available or commercially available business information sources.

Information obtained from third parties will be handled in accordance with this Privacy Policy and any additional restrictions imposed by applicable law.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

Operating the Website and Services

We may use personal information to:

• Display and maintain the website;
• Provide access to product information and technical resources;
• Authenticate users;
• Create and manage dealer accounts;
• Display account-specific pricing or information;
• Remember website preferences;
• Maintain website functionality; and
• Provide requested features.

Preparing and Responding to Quote Requests

We may use personal information to:

• Create, receive, review, and respond to quote requests;
• Confirm requested products and quantities;
• Determine applicable dealer pricing;
• Calculate or confirm freight, taxes, fees, and availability;
• Communicate questions or revisions;
• Maintain quote records; and
• Convert an accepted quote into an order through CTI’s separate order-processing procedures.

Processing Accepted Orders

When a quote is accepted and an order is placed outside the website, we may use personal information to:

• Establish and process the order;
• Verify account and resale information;
• Coordinate payment;
• Arrange shipping or freight;
• Provide order, shipment, or delivery updates;
• Address returns, shortages, damages, or other order issues;
• Maintain accounting and transaction records; and
• Enforce applicable agreements and policies.

Communications and Customer Support

We may use personal information to:

• Respond to inquiries;
• Provide product, technical, dealer, or account support;
• Communicate about quote requests and accepted orders;
• Send account-related notices;
• Notify users of important changes to the website or Services; and
• Maintain our business relationship with you or your organization.

Improving the Services

We may use personal information and Usage Data to:

• Understand how users interact with the website;
• Diagnose errors;
• Improve website navigation and performance;
• Improve product information and dealer resources;
• Develop new features;
• Measure the effectiveness of communications; and
• Conduct internal reporting and analysis.

Security and Fraud Prevention

We may use personal information to:

• Protect the website, accounts, systems, and users;
• Detect and investigate suspicious, fraudulent, malicious, or unlawful activity;
• Prevent unauthorized account access;
• Enforce our terms, policies, and agreements; and
• Protect CTI, our users, dealers, business partners, and others.

Marketing and Promotional Communications

Where permitted by law, we may use contact information to send information about:

• Products and systems;
• Dealer programs;
• Training opportunities;
• Events and rallies;
• Technical resources;
• Promotions;
• Company news; and
• Other CTI services.

You may unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting us.

Even after you unsubscribe from promotional communications, we may continue sending non-promotional messages concerning your account, quote requests, accepted orders, customer support matters, legal notices, or other business transactions.

Legal and Business Purposes

We may use personal information to:

• Comply with applicable laws, regulations, court orders, subpoenas, and governmental requests;
• Establish, exercise, or defend legal claims;
• Maintain tax, accounting, and business records;
• Conduct audits;
• Manage risk;
• Enforce contracts and policies; and
• Complete or evaluate a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

5. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies and similar technologies to operate, secure, analyze, and improve the website.

Cookies are small data files stored on your browser or device. Cookies may be used to:

• Maintain login sessions;
• Authenticate accounts;
• Remember preferences;
• Maintain quote selections;
• Support website security;
• Prevent fraud;
• Understand website usage;
• Measure website performance; and
• Support analytics or marketing features that we have enabled.

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may be optional depending on your location and our website configuration.

You can manage cookies through your browser settings and, where available, through the cookie or privacy controls displayed on the website. Blocking certain cookies may cause account, quote, navigation, or other website features to function improperly.

Shopify and other providers may process information collected through cookies in accordance with their own privacy policies.

Global Privacy Control and Do Not Track

Where required by applicable law and supported by our website configuration, we recognize legally valid browser-based opt-out preference signals, such as the Global Privacy Control.

Because there is no uniform industry standard for responding to all “Do Not Track” browser signals, the website may not respond to signals other than those legally recognized or supported by our privacy tools.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.

Service Providers

We may disclose information to vendors and service providers that perform services on our behalf, including:

• Shopify and website-hosting providers;
• Quote-management applications;
• Information-technology providers;
• Cloud-storage providers;
• Website analytics providers;
• Cybersecurity and fraud-prevention providers;
• Email and communications providers;
• Customer-support providers;
• Accounting and record-management providers;
• Payment processors;
• Shipping, freight, and fulfillment providers; and
• Professional advisers such as attorneys, accountants, auditors, and insurers.

These providers may access personal information only as needed to perform their services, comply with legal requirements, or protect their legal rights.

Business Partners and Affiliates

We may disclose information to affiliates, authorized dealers, suppliers, manufacturers, distributors, or other business partners when necessary to:

• Respond to your request;
• Provide dealer or technical support;
• Confirm product information;
• Coordinate fulfillment;
• Address a product or warranty issue; or
• Provide a service you requested.

At Your Direction or With Your Consent

We may disclose personal information when you direct us to do so, request a service involving another party, or otherwise consent to the disclosure.

For example, we may disclose delivery information to a freight carrier when arranging shipment of an accepted order.

Legal Compliance and Protection

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to a subpoena, warrant, court order, or governmental request;
• Investigate fraud, security incidents, or unlawful activity;
• Enforce our agreements and policies;
• Protect the rights, property, or safety of CTI, our customers, dealers, employees, business partners, or others; or
• Establish, exercise, or defend legal claims.

Business Transactions

Personal information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction.

7. SALE, SHARING, AND TARGETED ADVERTISING

We do not sell personal information in exchange for money.

Depending on the analytics, advertising, or marketing technologies enabled on the website, certain disclosures of cookie identifiers, device information, Usage Data, or similar information may be considered a “sale,” “sharing,” or use for “targeted advertising” under the laws of certain states, even when no money is exchanged.

Where applicable, you may opt out by:

• Using the cookie or privacy controls displayed on the website;
• Enabling a legally recognized opt-out preference signal, such as Global Privacy Control; or
• Contacting us at info@flycti.com.

We do not knowingly sell or share personal information belonging to individuals under 16 years of age.

8. SENSITIVE PERSONAL INFORMATION

We do not intend to collect sensitive personal information through the ordinary operation of the website or quote-request process.

Please do not submit Social Security numbers, government identification numbers, complete financial-account credentials, medical information, biometric information, or similarly sensitive information through website forms or unsecured email.

If we receive sensitive personal information, we will use it only as reasonably necessary for the purpose for which it was provided, to comply with applicable law, or with your consent. We do not use sensitive personal information to infer characteristics about individuals.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain dealer and customer accounts;
• Prepare and maintain quote records;
• Process and document accepted orders;
• Provide support;
• Maintain business, accounting, warranty, tax, and shipping records;
• Comply with legal and contractual obligations;
• Resolve disputes;
• Prevent fraud; and
• Enforce agreements and policies.

Retention periods vary depending on the type of information, the nature of our relationship with you, applicable legal requirements, and legitimate business needs.

When information is no longer reasonably necessary, we may delete it, anonymize it, or securely retain it where deletion is not technically practical or legally permitted.

10. SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, network, storage system, or method of transmitting information is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and restricting access to your account. Please notify us promptly if you believe your account or login credentials have been compromised.

Do not send confidential payment information or other highly sensitive information through unsecured email or website forms.

11. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have some or all of the following rights:

Right to Access or Know

You may have the right to request information about the personal information we maintain about you, including the categories of information collected, the purposes for which it is used, and the categories of recipients to which it has been disclosed.

Right to Correction

You may have the right to request correction of inaccurate personal information.

Right to Deletion

You may have the right to request deletion of personal information, subject to legal and business-record exceptions.

Right to Data Portability

You may have the right to receive certain personal information in a portable and usable format.

Right to Opt Out

You may have the right to opt out of:

• The sale of personal information;
• The sharing of personal information;
• Targeted advertising; or
• Certain profiling activities.

Right to Restrict or Object to Processing

In certain jurisdictions, you may have the right to object to or request restriction of certain processing activities.

Right to Withdraw Consent

Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that occurred before consent was withdrawn.

Right to Appeal

Where provided by law, you may appeal our decision concerning a privacy request by responding to our decision or contacting us using the information below.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. EXERCISING YOUR PRIVACY RIGHTS

To submit a privacy request, contact us at:

Email: info@flycti.com
Mail: Concrete Technology Industries
1014 Myrtle Street
Denham Springs, Louisiana 70726
United States

Please include enough information for us to understand and respond to your request.

We may need to verify your identity before completing a request. Verification may require confirmation of your email address, account information, business affiliation, quote information, or other information reasonably necessary to confirm your identity.

You may designate an authorized agent to submit a request where permitted by law. We may require proof of the agent’s authority and may ask you to verify your identity directly.

We will respond within the time required by applicable law. Certain requests may be denied or limited where an exception applies, such as when information must be retained to complete a transaction, maintain business records, detect fraud, comply with law, or establish or defend legal claims.

13. COMMUNICATION PREFERENCES

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message or by contacting us at info@flycti.com.

Unsubscribing from promotional messages will not prevent us from sending necessary non-promotional communications, including messages concerning:

• Your dealer account;
• Quote requests;
• Accepted orders;
• Shipping or delivery;
• Customer support;
• Security;
• Policy updates; or
• Other ongoing business matters.

14. CHILDREN’S PRIVACY

The Services are intended for businesses, dealers, contractors, and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe a child has provided personal information through the website, contact us at info@flycti.com so we can investigate and, where appropriate, delete the information.

15. THIRD-PARTY WEBSITES AND SERVICES

The website may contain links to websites, technical-document platforms, social-media services, or other online services operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, or practices of third-party websites or services. Your use of a third-party website is governed by that third party’s privacy policy and terms.

The inclusion of a link does not necessarily constitute CTI’s endorsement of the third party or its content.

16. INTERNATIONAL USERS

CTI is based in the United States. If you access the Services from another country, your personal information may be transferred to, stored in, or processed in the United States or other countries where CTI or its service providers operate.

These countries may have privacy laws that differ from the laws in your country.

Where required by applicable law, we use recognized safeguards for international transfers of personal information.

For individuals in the European Economic Area, United Kingdom, or another jurisdiction requiring a lawful basis for processing, we may process personal information based on:

• Your consent;
• Steps taken at your request before entering into a contract;
• Performance of a contract;
• Compliance with a legal obligation;
• Our legitimate interests in operating, securing, and improving the Services, responding to quote requests, supporting dealers and customers, and managing our business; or
• Another lawful basis permitted by applicable law.

You may have the right to submit a complaint to the data-protection authority in the country or region where you live.

17. COMPLAINTS

Questions or complaints regarding this Privacy Policy or our handling of personal information may be submitted to info@flycti.com.

We will review and respond to complaints in accordance with applicable law.

Depending on where you live, you may also have the right to contact your state attorney general, consumer-protection agency, data-protection authority, or other applicable regulatory body.

18. CONTACT US

For questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Concrete Technology Industries
1014 Myrtle Street
Denham Springs, Louisiana 70726
United States

Email: info@flycti.com

For purposes of applicable privacy and data-protection laws, Concrete Technology Industries is the controller of personal information described in this Privacy Policy unless otherwise stated.